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Reset Password

If you don't know your password, the system can help you set a new password.

If you don't know your password, it's quite likely that you don't know your Username, either.  : Try this process to recover your Username

When you know your Username, the following steps wil help you revcover your password:

On the login panel, click the "Forgot Password?"

Next, you will need to provide an email that the system recognised, so that it can send you a verification code.

Check your email, for an appropriate message,

From: Gerrards Cross Saiing Association <This email address is being protected from spambots. You need JavaScript enabled to view it.;
To: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Sent: Saturday, 31 January 2015, 19:31
Subject: Your Gerrards Cross Sailing Association password reset request


Hello,

A request has been made to reset your Gerrards Cross Sailing Association account password. To reset your password, you will need to submit this verification code in order to verify that the request was legitimate.

The verification code is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Click on the URL below to enter the verification code and proceed with resetting your password.

https://www.gxsa.org.uk/index.php/using-joomla/extensions/components/users-component/password-reset?layout=confirm 

Thank you.

Copy the Verification Code, then click the link to take you to the password reset page.

Enter your Username and Verification Code, then click Save

COngratualtions. You have now reset your password, and can login as normal:

 

 If you're having difficulty with this process, try the following tips:

 
1) Are you using the latest verification code.  I suggest that you delete all emails with verification codes in them.  I remember getting very confused myself, using gmail, because of the way it stacks up emails - I had been trying to use an old verification code, and not the current valid code.  After you have deleted all the old emails, request a new code in the normal way, and try that.
 
2) Don't try to re-type the verification code.  It's too long, and you WILL make mistakes.  Instead, use Cut and Paste to copy the verification code.
 
3) Are you using cut and paste on the verification code only, and NOT catching any leading or trailing spaces.  The easiest way is to "double-click" the verification code, and paste it into the website.   However, I know that sometimes when we double-click, it also catches a space before or after a word, so best to make sure, that only the letters are highlighted.  One technique I've used before now when I've been confused in situations like this is to type double quotes into the website, then position the cursor between them, paste (to check that I did actuallycut what I THOUGHT I had cut), then delete the quotes.
 
4) Are you using the correct username.  People have been known to drop the space in their usernames (I guess that it's a little unusual to allow spaces in usernames).  Your username is May be "Fly Fishing", which includes the space, between the words, and no spaces before or after.
 
Good Luck